How can we help you?
In this Store-Tech – Shopping FAQ section, we’ll address common questions and shed light on the tools and techniques that can empower you to shop smarter.
Sign In
You can Sign In to the Store-Tech – Shopping app using your Bank ID.
Yes, the Store-Tech – Shopping app prioritizes your security. When you Sign In using Bank ID, you are guided through a secure and encrypted process to ensure the confidentiality of your Sign In information.
Yes, when Signing in using Bank ID, you may be prompted to verify your identity through Bank ID’s authentication process. This is an added layer of security to ensure your account’s protection.
If you experience any difficulties with the Sign In process, you can access the app’s help resources or contact Store-Tech support through info@store-tech.se.
Currently, the Store-Tech – Shopping app offers the convenience of Signing in using Bank ID. Email and password -based Sign In is not available.
If you have any further questions or require additional assistance regarding the Store-Tech – Shopping app’s Sign In process, please reach out to Store-Tech Support through info@store-tech.se.
Navigation
To access store navigation features, simply open the app’s dashboard, where you’ll find a ”Stores” menu. From there, you can explore nearby stores and plan your visit.
Yes, you can use the search functionality within the ”Stores” menu to find specific stores. Just enter the store name or store location to locate the store you’re looking for.
Absolutely. The app provides distance information for each store listed in the ”Stores” menu. This helps you identify how far a store is from your current location.
To navigate to a chosen store, select the store’s listing within the app’s ”Stores” menu, and click on “Get Direction”. You will be redirected to your Map Application where you can navigate to the selected store.
Opening the Store Door
When you’re really close to the store, go to the app’s dashboard and tap on the ’Door’ button. After you do that, a screen will pop up, and it will ask you to swipe a button that says ’Swipe to Open.’ Once you swipe that button, the store door will open, and you can go inside.
The ”Door” button feature primarily requires that you are in the vicinity of the store you wish to enter. Make sure your location services are enabled on your device for accurate proximity detection.
You can use the ”Door” button 24/7. Once opened, the store door will stay open for 10 seconds.
If you encounter any issues when attempting to open the store door using the app, please contact the store’s support or refer to the app’s help resources for troubleshooting steps.
If you have more questions or need further assistance with navigation, finding stores, or opening store doors using the Store-Tech – Shopping app, please reach out to customer support through the app for prompt assistance.
Scanning and Adding Products to Cart
It’s easy! Simply go to the ”Scan” menu on the app’s dashboard. From there, you can use your device’s camera to scan the barcode of the product you want to buy.
When you scan a product’s barcode, the app will automatically identify the product and add it to your cart.
In general, there’s no specific limit to the number of products you can add to your cart. You can keep scanning and adding products until you’re ready to proceed to checkout.
Yes, you can use the app to scan products from any 24-Sju store that is listed in the Store-Tech – Shopping app.
You don’t need a separate barcode scanner device. You can use your smartphone’s built-in camera to scan product barcodes.
If the app encounters difficulty recognizing a barcode, doublecheck the barcode for accuracy and try scanning again. If the issue persists, consult the app’s help resources or reach out to customer support through the app for prompt assistance.
Absolutely. You can review and edit the items in your cart before proceeding to checkout. This includes adjusting quantities, removing items, and applying any available discounts or offers.
If you accidentally added the wrong product to your cart, you can easily remove it by tapping the ”X” button next to the product in the cart.
These FAQs should help you better understand how to scan and add products to your cart using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Weight Products
Weight products are items that are sold by weight, such as fruits, vegetables, or deli items. To purchase weight products, you’ll need to use a scaling machine available at the store. First, weigh the products you want to buy using this machine.
After weighing your selected weight products, you will receive a barcode generated from a Barcode Printer. To add these products to your cart in the app, simply use your device’s camera to scan this barcode.
No, you don’t need any special equipment. You can use your smartphone’s built-in camera to scan the barcode generated for weight products.
Generally, you will need to scan each barcode separately. This ensures that each weight product is accurately added to your cart.
When scanning weight product barcodes, make sure your device’s camera is focused, and there’s adequate lighting. Hold the device steady, align the barcode within the camera’s view, and ensure the barcode is clear and not damaged.
If you mistakenly add the wrong weight product to your cart, you can easily remove it by tapping the ”X” button next to the item in your cart.
These FAQs should help you understand how to handle and add weight based products to your cart using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Purchasing products from a vending machine with age verification
To purchase products from the vending machine, you can access the vending machine Menu either from the Dashboard or the Scan Page of the app. From there, you can add the products you wish to buy to your cart.
Yes, you can use the search bar within the vending machine menu to quickly locate Vending Machine products. Just enter the product name or relevant keywords to find what you’re looking for.
During the checkout, you will be prompted to verify your age through video streaming. This step is essential for ensuring that only eligible individuals make these purchases securely.
Depending on local regulations and store policies, you may be required to show your ID to confirm your age when purchasing 18+ products. This additional step helps ensure compliance with age-restricted product sales.
Yes, the age verification process through video streaming is designed to be secure and confidential. It is meant to protect both your identity and the store’s compliance with age-restricted product sales regulations.
If you do not pass the age verification process, you may not be able to complete the purchase of 18+ products. You can contact the store’s support or customer service for further assistance in such cases.
Yes, you can review and adjust the quantity of 18+ products in your cart, just like with any other items. Click the (-) and (+) buttons next to the product to modify the quantity.
These FAQs should help you understand the process of purchasing 18+ products from a vending machine with age verification using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Applying offers to your purchases
Yes, you can! When scanning products into your cart, you can find and apply offers directly in the Product Dialog that appears after scanning.
Absolutely. For products from the vending machine, you can discover and apply offers in the Product Listing.
Yes, you can review and apply offers for products already in your cart. The app provides an ”Offers” button next to the product in the Cart, allowing you to review and apply Offer to the item.
Offer eligibility may vary depending on the specific terms of each offer. Some offers may apply to specific product, while others may have minimum purchase requirements. Make sure to check the offer details for any restrictions.
In some cases, you may be able to apply multiple offers to a single product, depending on the product.
Yes, once you apply an offer to an eligible product, the discount will be reflected immediately in your cart’s total amount.
What should I do if an offer isn't working as expected or if I have questions about specific offers?
If you encounter issues with offers or have questions about specific offers, please refer to the app’s help resources or contact customer support through the app for assistance.
These FAQs should help you understand how to apply offers to your purchases using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Checking and customizing the cart
To verify the products in your cart, you can either click the ”Cart” button from the Dashboard or access the cart from the bottom menu in the Scan Page. Both options allow you to view the contents of your cart.
Yes, you can. To customize the quantity of products in your cart, click the (-) and (+) buttons next to the respective products. This allows you to increase or decrease the quantity as needed.
If you wish to remove a product from your cart, simply click the (X) button next to the product in the cart. This action will remove the selected product from your cart.
In general, there is no specific limit to the number of products you can have in your cart. You can continue adding items to your cart as long as you want, provided they are available in the store.
Yes, you can review the total cost of the items in your cart before proceeding to checkout. The app will display the subtotal of your cart, including any applicable taxes or discounts.
Typically, the Store-Tech – Shopping app is designed for real-time shopping, and the cart will be discarded once you exit the store. It’s recommended to complete your purchase during your current shopping session.
If you experience any issues with your cart or have questions about the items within it, please refer to the app’s help resources or contact customer support through the app for assistance.
These FAQs should help you understand how to check, customize, and manage the items in your cart using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Checkout and Payment
To complete your purchase, simply proceed to the checkout when you’re ready. You can complete your purchase through Swish payment option provided by the app.
Yes, your payment information is prioritized for security when using the Swish payment gateway. The gateway is designed to ensure the safe and secure processing of your payment details.
The Store-Tech – Shopping app currently supports a secure Swish payment method for processing your transactions.
If you experience any issues during the checkout process or have questions about your payment, please refer to the app’s help resources or contact customer support through the app for prompt assistance.
These FAQs should help users understand the checkout process and payment within the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Purchase receipt & History
Yes, once your transaction is successfully completed, you will receive a purchase confirmation or receipt. This document will include essential details related to your purchase, ensuring you have a record of the transaction.
A purchase receipt typically includes information such as the date and time of the transaction, a list of the purchased items, the quantity of each item, the total cost, any applicable taxes and the payment method.
The Store-Tech – Shopping app provides a ”History” feature that allows you to review your past transactions. You can access this feature to see details of your previous purchases and payments.
Yes, you can download the receipt for your records.
If you do not receive a purchase receipt after completing a transaction, you can contact customer support through the app to request a copy or clarification regarding the receipt.
Yes, you can use the purchase receipt for expense tracking or tax purposes. It provides a record of your transaction, including the items purchased and the amount spent.
These FAQs should help users understand the importance of purchase receipts and how to access and use them within the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Collecting products from a vending machine
After completing your payment for a purchase that includes products from a vending machine, you will see a screen prompt instructing you to collect the products. Stand in front of the vending machine and click the ”Collect Products” button located at the bottom of the prompt screen.
Yes, you should stand directly in front of the vending machine to collect your purchased products.
Once you click the ”Collect Products” button, the vending machine will dispense the products that you have purchased, making them available for you to pick up.
The products from the vending machine will be dispensed only after you click the ”Collect Products” button. Make sure to collect the products before you exit the store.
The products from the vending machine will be dispensed only after you click the ”Collect Products” button. Make sure to collect the products before you exit the store.
These FAQs should help users understand how to collect products from a vending machine using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Settings
Viewing profile details
To access and view your profile details, navigate to the ”Profile” section through the ”Settings” menu within the app.
In your profile details, you can find your name, email address, the sign-in method you used (Bank ID), and your personnummer (personal identification number).
No, currently you cannot edit or update your profile information. The profile information is fetched from the third-party which you use to sign in into our app.
Yes, your profile information is typically kept secure and private. We prioritize the protection of user data and personal information.
If you notice incorrect information in your profile or have questions regarding your profile details, please refer to the app’s help resources or contact customer support through the app for assistance.
These FAQs should help you understand how to apply offers to your purchases using the Store-Tech – Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Contacting store support
To contact store support, go to the ”Settings” section within the app. There, you’ll typically find a ”Call Store Support” option. Clicking on this option will connect you to the store’s customer support for any assistance you may require.
You can seek various types of assistance from store support, including help with product inquiries, purchase-related questions, technical issues, and any other concerns related to your shopping experience.
Store support availability may vary depending on the store’s operating hours and policies. Typically, stores aim to provide support during their regular business hours, but some may offer extended support services.
Yes, store support services within the app are designed to be secure and private. Your interactions with store support are typically confidential.
Yes, you can generally request assistance from store support for any purchases made through the Mobile App and Shopping Machine.
If you encounter any issues with the store’s customer support service, you can reach out to Store-Tech Support through info@store-tech.se.
Accessing help resources
To access help resources, navigate to the ”Settings” menu within the app. There, you will typically find a ”Help” section. Click on this section to access helpful guidance on app usage, troubleshooting, and frequently asked questions.
In the ”Help” section, you can usually find information and resources such as Help guides, FAQs and step-by-step instructions for using the app effectively.
Yes, we provide a search function within the help resources, allowing you to search for specific topics or issues.
The app’s help resources are updated to reflect changes in app features, address new issues, and provide solutions to common problems. It’s a good practice to check for updates if you encounter issues.
No, you have to be online to access the help resources.
If you can’t find the information you need in the help resources, you can often contact customer support through the app for personalized assistance or further clarification.
Logging out of your account
To log out of your account, locate the ”Log out” button within the ”Settings” section of the app. Click or tap on this button to initiate the log out process.
Logging out of your account can be important for security reasons. It’s a good practice to log out when you’re finished using the app, especially on devices that are not your own.
You can log out from the app by clicking or tapping on the ”Log out” button within the ”Settings” section of the app in the Dashboard or Scan Page.
When you log out of your account, you will be signed out of the app. You will need to sign in again through Bank ID to access your account.
These FAQs should help users understand settings related features in the Store-Tech – Shopping. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.
Store-Tech – Shopping Mobile App Help Guide
Welcome to the Store-Tech – Shopping Mobile App Help Guide. This comprehensive guide will walk you through the various features and functionalities of the app, making your shopping experience easy and convenient.
Table of Contents
- Getting Started
- Logging In: Bank ID
2. Navigation
- Finding and Navigating to Stores
- Opening the Store Door
3. Shopping
- Scanning and Adding Products to Cart
- Weight Products
- Purchasing Products from Vending Machine with Age Verification
- Applying Offers
- Checking and Customizing the Cart
4. Checkout and History
- Checking Out through Payment Gateway
- Purchase Receipt
- Viewing Purchase History
5. Collect Products from Vending Machine
6. Settings
- Viewing Profile Details
- Contacting Store Support
- Accessing Help Resources
- Sign out
- Getting Started
Logging In: Bank ID
- You can log in to the Store-Tech – Shopping app using your Bank ID.
- On the app’s login screen, follow the prompts to securely login to your account.
- Navigation
Finding and Navigating to Stores
- In the app’s dashboard, you will find a ”Stores” menu.
- Tap on it to find the nearest stores and browse through the available stores.
- You can search for specific stores, view the distance to the store and navigate to your chosen store with your Map Application.
Opening the Store Door
- When you’re really close to the store, go to the app’s dashboard and tap on the ’Door’ button. After you do that, a screen will pop up, and it will ask you to swipe a button that says ’Swipe to Open.’ Once you swipe that button, the store door will open, and you can go inside.
- Shopping
Scanning and Adding Products to Cart
- Navigate to the ”Scan” menu on the dashboard.
- Use your device’s camera to scan the barcode of a product you wish to purchase.
- The app will identify the product and add it to your cart.
Weight Products:
- For Weight Products, Weigh the Products in the scaling machine that you wish to buy.
- Scan the barcode that is generated from the Barcode Printer to add the products to the cart.
Purchasing 18+ Products from Vending Machine with Age Verification
- For Purchasing 18+ Products from Vending Machine, you can access the Vending Machine Menu in the Dashboard or in the Scan Page.
- You can search for the products through the search bar. You can add the products to the cart and during checkout, you will need to verify your age through video streaming. Follow the prompts to complete your purchase securely.
- You may also have to show your ID if required.
Applying Offers
- For Scanning Products:
You can also find the offers available for a product in the Product Dialog that appears when you Scan a product to the cart.
- For Vending Machine Products:
You can also find the offers available for a product in the Product Listing.
- Offers Button in the cart:
The app provides an ”Offers” button next to the product in the Cart, allowing you to review and apply Offer to the item.
Checking and Customizing the Cart
- To verify the products that is added to the cart, Click the Cart button from the Dashboard and from bottom menu in the Scan Page.
- You can customize the quantity of the products that is added in the cart by clicking the (-) and (+) buttons next to the products.
- If you wish to remove the product from the cart, Click the (X) button next to the product in the cart.
- 4. Checkout and History
Checking Out through Payment Gateway
- When you’re ready to complete your purchase, proceed to checkout.
- The app offers a secure Swish payment method for processing your transactions.
Purchase Receipt
- Once the Transaction is successfully completed, you will get your purchase receipt with the particulars related to the purchase.
Viewing Purchase History
- You can track your past purchases by visiting the ”History” menu on the app’s dashboard.
- This provides you with an overview of your shopping history for reference.
- Collect Products from Vending Machine
- If your Purchase includes products from the Vending Machine, after the Completion of Payment you will see a screen prompt that instructs you to collect the products from the Vending Machine.
- Stand before the Vending Machine and click the “Collect Products” button that you see in the bottom of the prompt screen.
- Once you click the button, the products that you have purchased from the vending machine will be dispensed.
- Settings
The ”Settings” menu can be found in the Dashboard and Scan Page, the following are the actions that can be performed in the settings menu:
Viewing Profile Details
- Access your “Profile” through the ”Settings” menu.
- Here, you can view your name, Sign in Type and personnummer (personal identification number).
Contacting Store Support
- In the ”Settings” section, you can find a ”Call Store Support” option.
- This will connect you to the store’s customer support for any assistance you may need.
Accessing Help Resources
- Within the ”Settings” menu, you can access helpful resources through the “Help” section that provide guidance on app usage, troubleshooting, and frequently asked questions.
Sign out
- You can Sign out from your account using the “Sign out” button in the ”Settings” section.
Thank you for choosing the Store-Tech – Shopping Mobile App. If you have any further questions or need assistance, please refer to the help resources or contact our customer support through the app settings.