This FAQ section addresses common questions about the Mat med smak Mobile App, offering guidance to ensure a smooth shopping experience.
Sign In
You can log in securely using your Bank ID. Simply select ’Bank ID Sign In’ on the login screen and follow the prompts to authenticate.
Yes, the app uses secure and encrypted processes to protect your login information.
If you experience login issues, visit the ’Hjälp’ section in the app or contact customer support for assistance.
Navigation
Access the ’Hitta’ menu from the dashboard. You can locate nearby stores, search for specific stores, and view the distance to each store.
Yes, after selecting a store from the ’Hitta’ menu, you can use the ’Navigate’ option to open directions in your map application.
Shopping
Navigate to the ’Produkter’ menu on the dashboard and browse the available products. Tap on the items you wish to add to your cart.
Yes, offers are displayed in the Product Listing. You can apply eligible offers directly while browsing products.
Use the ’+’ and ’-’ buttons to adjust quantities or tap the ’X’ button to remove items from your cart.
Checkout and Payment
Proceed to the checkout page and use the secure third-party payment gateway. Swish Payments are supported for a seamless experience.
Yes, all transactions are processed through a secure payment gateway, ensuring your information is safe.
If you face any issues, contact customer support through the app for assistance.
Purchase Receipt & History
Yes, a digital receipt will be provided upon successful transaction completion.
Visit the ’Historik’ menu on the dashboard to view your past purchases.
Settings
Access your profile information, including your personal identification number (personnummer), through the ’Profil’ section in the ’Settings’ menu.
Use the ’Kontakta support’ option in the ’Settings’ menu to reach store support for any assistance.
Select ’Logga ut’ from the ’Settings’ menu to log out of your account.
Help Resources
Navigate to the ’Hjälp’ section in the ’Settings’ menu for guides, FAQs, and troubleshooting steps.
If help resources don’t resolve your issue, contact customer support through the app for personalized assistance.