FAQ

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This FAQ section addresses common questions about the Mat med smak Mobile App, offering guidance to ensure a smooth shopping experience. 

Sign In

You can log in securely using your Bank ID. Simply select ’Bank ID Sign In’ on the login screen and follow the prompts to authenticate.
Yes, the app uses secure and encrypted processes to protect your login information.
If you experience login issues, visit the ’Hjälp’ section in the app or contact customer support for assistance.

Navigation

Access the ’Hitta’ menu from the dashboard. You can locate nearby stores, search for specific stores, and view the distance to each store.
Yes, after selecting a store from the ’Hitta’ menu, you can use the ’Navigate’ option to open directions in your map application.

Shopping

Navigate to the ’Produkter’ menu on the dashboard and browse the available products. Tap on the items you wish to add to your cart.
Yes, offers are displayed in the Product Listing. You can apply eligible offers directly while browsing products.
Use the ’+’ and ’-’ buttons to adjust quantities or tap the ’X’ button to remove items from your cart.

Checkout and Payment

Proceed to the checkout page and use the secure third-party payment gateway. Swish Payments are supported for a seamless experience.
Yes, all transactions are processed through a secure payment gateway, ensuring your information is safe.
If you face any issues, contact customer support through the app for assistance.

Purchase Receipt & History

Yes, a digital receipt will be provided upon successful transaction completion.
Visit the ’Historik’ menu on the dashboard to view your past purchases.

Settings

Access your profile information, including your personal identification number (personnummer), through the ’Profil’ section in the ’Settings’ menu.
Use the ’Kontakta support’ option in the ’Settings’ menu to reach store support for any assistance.
Select ’Logga ut’ from the ’Settings’ menu to log out of your account.

Help Resources

Navigate to the ’Hjälp’ section in the ’Settings’ menu for guides, FAQs, and troubleshooting steps.
If help resources don’t resolve your issue, contact customer support through the app for personalized assistance.

Mat med smak Mobile App Help Guide 

Version: 1.0 

Last Updated: [05-12-2024] 

Introduction 

Welcome to the Mat med smak Mobile App Help Guide. This document outlines all the key features of the app, helping you make the most of your shopping experience. 

Table of Contents 

  1. Getting Started
    – 1.1 Logging In

2. Navigation
    – 2.1 Finding and Navigating to Stores

3. Shopping
    – 3.1 Adding Products to Cart
    – 3.2 Applying Offers
    – 3.3 Checking and Customizing the Cart

4. Checkout and History
    – 4.1 Checking Out via Third-Party Payment Gateway
    – 4.2 Viewing Purchase Receipt
    – 4.3 Purchase History

5. Settings
    – 5.1 Viewing Profile Details
    – 5.2 Contacting Store Support
    – 5.3 Accessing Help Resources
    – 5.4 Signing Out

1. Getting Started 

1.1 Logging In 

Use your Bank ID to securely log in. 

Steps: 

  1. Open the app.
  2. Select Bank ID Sign In on the login screen.
  3. Follow the prompts to complete authentication.

2. Navigation 

2.1 Finding and Navigating to Stores 

Access the Hitta menu from the dashboard. 

Features: 

– Locate nearby stores. 

– Search for specific stores. 

– View the distance to each store. 

– Navigate to a chosen store.

3. Shopping 

3.1 Adding Products to Cart 

– Navigate to the Produkter menu. 

– Browse the product listings. 

– Add desired items to your cart. 

3.2 Applying Offers 

– Available offers for products are displayed directly within the Product Listing section. 

3.3 Checking and Customizing the Cart 

– Access the cart using the Cart button on the dashboard or the Produkter page’s bottom menu. 

– Features: 

– Adjust product quantities with the (+) and (-) buttons. 

– Remove items using the (X) button.

4. Checkout and History 

4.1 Checking Out via Third-Party Payment Gateway 

Steps: 

  1. Proceed to the checkout screen.
  2. Use the secure payment gateway to complete the transaction.
  3. Supported payment method: Swish Payments.

4.2 Viewing Purchase Receipt 

– After a successful transaction, the app generates a detailed purchase receipt. 

4.3 Purchase History 

– Access the Historik menu on the dashboard to view past purchases and track your orders.

5. Settings 

5.1 Viewing Profile Details 

– Open the Profil section in Settings. 

– View your personal information, including your personnummer. 

5.2 Contacting Store Support 

– Use the Kontakta support option in Settings to connect with customer support. 

5.3 Accessing Help Resources 

– The Hjälp section in Settings provides app usage guidance, troubleshooting tips, and FAQs. 

5.4 Signing Out 

– Log out using the Logga ut button in the Settings section. 

Support Information 

For further assistance: 

– Explore the Hjälp section in the app. 

– Contact customer support via the Kontakta support option in Settings. 

Thank You! 

Thank you for using Mat med smak! We hope you enjoy your shopping experience. 

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